At Rico Federico Designs, we want your experience to feel as special as the memories you’re celebrating. Here’s what you can expect:
1. Place Your Order 🛒
Browse our shop, choose the treasures that speak to you, and check out securely.
- No account is required (creating one makes it easier to track your orders).
- Payments are processed safely through Stripe — we never store your card details.
2. Personalize (Optional) ✨
Some of our keepsakes can be personalized. Add names, dates, or messages to make your treasure truly unique.
- Customization details can be entered right on the product page.
- Personalized items take a little longer to create, but they’re worth the wait.
3. Processing & Shipping 🚚
Once your order is placed, we get to work preparing your treasures.
- Standard orders ship within [3–5 business days].
- Custom orders may take [7–14 business days] depending on the product.
- You’ll receive a tracking number once your order is on its way.
4. Delivery & Unboxing 📦
Your treasures are carefully packaged to keep them safe. When your package arrives:
- Open it with the excitement of opening a time capsule.
- Start imagining how these keepsakes will feel years from now, when they become part of your legacy chest of memories.
5. Returns & Exchanges 🔄
We want you to love your purchase. If something isn’t right:
- Returns are accepted within 30 days of delivery (unused items, in original condition).
- Personalized items are non-returnable, unless they arrive damaged or defective.
- For damaged items, we’ll gladly replace or refund your order.
6. Our Promise ❤️
At Rico Federico Designs, you’re not just buying a product, you’re preserving a story. We treat every order with the care it deserves, so your milestones live on as treasures for years to come.